Automate the Work,
Elevate the Experience
How AI, automation and empowered people come together to transform customer experience
4th December 2026 | 6 PM - 9 PM
Novotel New Delhi Aerocity
Request an invitationMove beyond pilots. Make CX work at scale.
Most organisations have AI pilots running. Far fewer have turned them into a better customer experience at scale. The difference is not the technology alone. It is how well automation, human agents and the wider customer journey work together.
Join CX and business leaders from across Delhi NCR for an evening of research, practical insight and honest conversation on how to get AI working for your customers, your people and your bottom line.
Three connected priorities. One better experience.
Automate.
Take routine, repeatable work off the table, across the operation and not just the front-line bot.
Augment.
Give human agents AI support so they handle the moments that matter, with more context, confidence and capacity.
Orchestrate.
Connect AI, people, channels and data so the customer sees one coherent experience, not a set of disconnected automations.
Agenda
4th December, 2026
6–9 PM | Delhi
6:00–7:00 PM
Registration and networking
7:00–7:15 PM
Welcome Remarks
7:15–8:00 PM
Industry session by Twimbit
AI-CX: Beyond the Hype | Market Perspective & Future Outlook
New research on where organisations stand today and what separates the leaders from the rest. An interactive session, with live polling that benchmarks the room in real time.
8:00–8:20 PM
Verint session
Details to be announced
8:20–8:50 PM
Panel session
Leadership Panel: From Pilots to Scale
Business leaders discuss where to draw the line between AI and humans, how to measure what matters, what the human role becomes, who owns the experience, and what’s holding them back from moving faster.
8:50–9:00 PM
Q&A session
Your questions, answered by the speakers and panel.
Better experiences start here.
Join CX and business leaders for an evening of candid conversation, practical insight, and peer exchange on how AI and automation are reshaping customer experience.
Novotel New Delhi Aerocity
Asset No. 2, GMR Hospitality District, IGI Airport, Aerocity, New Delhi 110037
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